FAQs – Caurys Food 减糖生活

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Frequently Asked Questions

Order & Delivery

1. How do I place an order?
Simply browse through our website, select your desired products, and add them to your cart. Once you're ready, proceed to checkout and complete your purchase using our secure payment options.

2. Do you offer delivery?
Yes, we offer delivery to most locations within Malaysia. Delivery charges may vary depending on your location, and we’ll provide an estimate during checkout.

3. How long will it take to receive my order?
Delivery times may vary depending on your location, but orders are typically delivered within 2-5 business days. You’ll receive a tracking number once your order has shipped.

4. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We can process changes if the order hasn't been shipped yet.

Product Information

5. Are your meals keto and low-carb?
Yes! All our meals are specifically designed to fit keto, low-carb, and diabetic diets. They are zero sugar, low in carbs, and crafted with healthy, real ingredients to help you achieve your health goals.

6. Are your meals gluten-free and dairy-free?
Yes, all our meals are naturally gluten-free. Many of our meals are also dairy-free, though some may contain trace amounts of dairy. Please check the product descriptions for detailed ingredient information.

7. Do your meals contain preservatives or artificial ingredients?
No, we pride ourselves on providing clean meals made from real food. Our meals are free from preservatives, artificial colors, and flavors.

8. How long can I store the meals in the freezer?
Our meals are frozen for freshness and can be stored in the freezer for up to 6 months. Always check the expiration date on the packaging for the best quality.

Meal Preparation & Cooking

9. How do I cook or reheat my meals?
Our meals are fully cooked and ready to eat. To reheat:

Microwave: Remove the vacuum-sealed pouch and microwave the meal for 3-4 minutes.
Stovetop: Submerge the vacuum-sealed pouch in boiling water for 5-8 minutes.

For more detailed instructions, visit our How to Cook page.

10. Do I need to remove the vacuum seal before reheating?

Microwave: Yes, please remove the vacuum seal pouch before microwaving.
Boiling: No, you do not need to remove the vacuum seal. Simply submerge the vacuum-sealed pouch in boiling water and heat.

Ingredients & Nutritional Information

11. What ingredients are used in your meals?
Our meals are made from high-quality, nutritious ingredients like veggie konjac rice blend, cauliflower red rice, boneless chicken thighs, fish fillets, and more. All ingredients are carefully chosen to be low in carbs and sugar while offering great taste and texture.

12. Are your meals suitable for people with diabetes?
Yes! Our meals are specifically designed to help manage blood sugar levels by being low-carb, sugar-free, and high in fiber, which is beneficial for diabetes management.

13. How do I know if a meal is suitable for my dietary needs?
Each product page includes detailed nutritional information and ingredient lists. If you have specific dietary restrictions, we recommend reviewing these details or contacting us for personalized advice.

Customer Service

14. How can I contact customer support?
You can reach our customer support team through the Contact page on our website. Alternatively, you can email us directly at caurysfood@gmail.com.

15. Can I get a refund if I’m not happy with my meal?
We strive to ensure all our customers are satisfied with their meals. If you are not happy with your order, please contact us within 7 days of receiving your product, and we will resolve the issue or offer a refund.

16. Do you offer subscription options?
Currently, we do not offer subscription services, but we are exploring options for the future. Stay tuned for updates!